Memorial Hermann Health System Named One of Nation’s “Most Wired” Health Systems for the 14th Consecutive Year
(December 5, 2018) – Memorial Hermann Health System once again earned a spot on the HealthCares’ Most Wired list, achieving the recognition for the 14th consecutive year based on a survey of hospitals across the nation. The list, compiled from a survey conducted by the College of Healthcare Information Management Executives (CHIME), annually recognizes hospitals and other healthcare facilities that adopt the latest in technological solutions and strategically apply them to improve population health and operate more efficiently.
“Embracing emerging technology is vital to improving and better managing the care of our patients. Not only does it support the delivery of safe, high-quality healthcare, it also helps lower costs and provide a more seamless experience,” said Amanda Hammel, Senior Vice President and Chief Information Officer at Memorial Hermann.
The annual Most Wired survey, now in its 20th year, traditionally tracked the adoption of healthcare IT in hospitals and health systems. This year, CHIME took control over the Most Wired program and revised the questions and methodology to highlight strengths and gaps in the industry. The goal is to identify best practices and promote the strategic use of healthcare IT to elevate the health and care of communities around the world.
The report found two key areas that emerged in 2018: the use of foundational technologies such as integration, interoperability, security and disaster recovery; and the use of transformational technologies to support population health management, value-based care, patient engagement and telehealth. These foundational pieces need to be in place for an organization to leverage tools to effectively transform healthcare.
“The healthcare industry is facing a significant transformation opportunity. The more we embrace the rapidly evolving world of technology, the better we can care for people in a manner that is convenient and more consumer centric. We strive to use technology in a way that is both thoughtful and innovative and aligns with our commitment to help patients improve their overall health,” said Chuck Stokes, President and CEO of Memorial Hermann.
Learn more about Memorial Hermann’s http://www.memorialhermann.org/everydaywell/virtual care innovations and the use of digital tools to improve patient health.
Ready to warm up after a chilly winter? The Chamber has just the event to do that as we kick off the popular Crawfish Festival, right in the heart of the Heights, at the usual site, 411 West 20th Street.
Gates to the Festival open at 10:30. Vendor booths featuring all types of goods and services will be on-hand to show off their wares which can run from cosmetics, to energy services, to clothing and jewelry, art, plus much more. Here’s an opportunity to find that hard to shop for “special gift” for someone’s birthday.
For information about becoming a vendor, please email email@example.com
For updates about the Festival click here.
You can also follow the event on Facebook
Please join us for Houston’s premiere annual business event! Reserve your table and invite your clients to this valuable luncheon. Dr. Luis Torres will discuss business, employment, interest rates, energy, and real estate. This is a critical event for all business leaders and will help you prepare for 2019 and beyond.
Dr. Torres is an economist at TAMU’s Real Estate Center and is a leading authority on real estate trends in the state of Texas. Formerly with Mexico’s central bank for more than 15 years, Dr. Torres brings critical international expertise and has invaluable insight into international monetary policy. Dr. Torres has taught classes and seminars at U.S. and Mexican universities, as well as in national and international forums. He has published a number of articles about banking, international economics, trade and applied econometrics.
For more information, please click here
For 55 years Literacy Advance of Houston has humbly taught adults to speak, read and write English. And for 35 years Memorial Assistance Ministries (MAM) has provided a network of services to support families in poverty stay housed, obtain regular employment, manage their finances and become more financially stable. On Friday, Nov. 9th the leadership of both organizations finalized the agreement to make Literacy Advance a program of the MAM network.
MAM Board Chair, Wendy Moreland, announced the decision on Tuesday, November 13th at a donor appreciation event held at Hotel ZaZa. “We are honored to bring this expertise into our MAM programming, as well as offering our life changing programs to the adult students from the Literacy Advance programs.”
“This is a natural fit for both organizations. Our missions stem from the same values which address the root causes of poverty as well as provide humanitarian relief. Over the years we have shared clients, volunteers, donors, program partners, best practices, continuous quality improvement and shared excellence,” stated Martha Macris, MAM President and CEO, “The need for ESL in our community is enormous. Together we can better meet the demand for our programs, bring a broader range of services to more families, and those families can transition to a higher level of stability through combined services. With the consolidation of leadership staff, accounting, development and other administrative functions, we can better steward the community resources.”
Transition teams from both organizations have been set up to help ease volunteers and employees into the new structure. Through the initial stages, both organizations will continue business as usual to serve the students and volunteers who are already committed to the upcoming classes.
For more information about MAM and the addition of Literacy Advance to their programming, please visit www.mamhouston.org/literacyadvance.
Residents of Greater Heights, Oak Forest, Garden Oaks, Lazybrook, Timbergrove, Woodland Heights and surrounding communities in need of after-hours care for non-life-threatening illnesses and minor injuries now have a new option for immediate diagnosis and treatment – Memorial Hermann Urgent Care Greater Heights.
Staffed by board-certified family medicine physicians, Memorial Hermann Urgent Care Greater Heights combines the comfort of a primary care practice with the convenience of extended office hours and walk-in access.
“It’s a situation we’ve all faced – an illness or injury that needs attention after your physician’s regular business hours,” Jennifer Zimmerman, chief operating officer for Memorial Hermann Medical Group. “Instead of waiting it out, or incurring an emergency room charge for a minor issue, patients can now seek immediate care at our new Urgent Care Center.”
Modeled after sister facilities in Spring, Friendswood and Tanglewood, Memorial Hermann Urgent Care Greater Heights is capable of treating patients as young as six months old, and offers an array of services for non-life-threatening conditions such as flu, fever, earaches, insect bites, sprains, simple fractures, eye injuries and cuts requiring stitches. X-ray imaging and laboratory services are also offered on-site, as well as sports and school physicals.
As an added convenience, the facility offers online check-in so patients can reserve their place in line ahead of time. Patients also are able to track their appointment so they know when to arrive, reducing unnecessary time in the waiting room.
Memorial Hermann Urgent Care Greater Heights is open seven days a week from 9 a.m. to 9 p.m. and is located at 300 North Loop West, Suite 100, Houston, TX 77008. For more information, or for online check-in to save a place in line, visit memorialhermann.org/urgentcare.
Memorial Hermann Greater Heights Hospital was ranked as No. 6 among the state’s top hospitals according to U.S. News & World Report’s Best Hospital rankings for 2018-2019. Memorial Hermann Greater Heights also ranked at No. 4 among the hospitals in Houston.
“This prestigious ranking highlights the hard work our employees and affiliated physicians put in every day to provide high-quality healthcare. It is an honor to be among the top hospitals in both Houston and the state,” said Paul O’Sullivan, Senior Vice President and CEO of Memorial Hermann Greater Heights. “We hope this provides patients with an even greater sense of confidence when they select our hospital for their healthcare needs.”
Memorial Hermann Greater Heights was also rated as a high performing hospital in six adult specialties including gastroenterology, pulmonology, and neurology and neurosurgery, and four procedures, including colon cancer surgery and knee replacement surgery.
The annual Best Hospitals rankings, now in their 29th year, are designed to assist patients and their doctors in making informed decisions about where to receive care for challenging health conditions or for common elective procedures. The U.S. News Best Hospitals methodologies in most areas of care are based largely or entirely on objective measures such as risk-adjusted survival and readmission rates, volume, patient experience, patient safety and quality of nursing, among other care-related indicators.
“For nearly 30 years, U.S. News has strived to make hospital quality more transparent to healthcare consumers nationwide,” said Ben Harder, managing editor and chief of health analysis at U.S. News. “By providing the most comprehensive data available, we give patients and their physicians’ information to support their search for the best care across a range of specialties.”
For the 2018-2019 rankings, U.S. News evaluated more than 4,500 medical centers nationwide in 25 specialties, procedures and conditions. In the 16 specialty areas, 158 hospitals were ranked in at least one specialty. In rankings by state and metro area, U.S. News recognized hospitals as high performing across multiple areas of care.
Memorial Hermann Health System is pleased to announce Paul O’Sullivan as SVP and CEO of Memorial Hermann Greater Heights Hospital. O’Sullivan will also continue to serve as SVP and CEO of Memorial Hermann Memorial City Medical Center.
O’Sullivan succeeds SVP and CEO Susan Jadlowski who, after 11 years with Memorial Hermann, will be leaving the organization in December. Jadlowski will remain with Memorial Hermann working in the corporate offices on special projects through the end of the year.
“Paul will be an outstanding addition to the Greater Heights family in leading the Campus’ continued commitment to providing high-quality, safe, patient-centered care,” said Erin Asprec, EVP of Acute Care Services for Memorial Hermann. “Having a single leader for Memorial Hermann Greater Heights and Memorial Hermann Memorial City – both of which were just ranked as two of the Top 10 best hospitals in Texas by U.S. News and World Report – will allow for more opportunities for synergy between the two campuses when it comes to caring for the residents of the Houston metro area.”
O’Sullivan has held the position of SVP and CEO of Memorial Hermann Memorial City since April 2015. O’Sullivan previously held the title of CEO of Memorial Hermann Heart & Vascular Institute-Texas Medical Center and was the leader of the System’s Heart & Vascular service line, where he led the development and execution of strategies that firmly established Memorial Hermann as the Heart & Vascular market leader. In partnership with medical staff leaders, he developed new programs to create a full-spectrum of services and championed the development of multi-disciplinary teams to drive service development, delivery of high reliability care and operational improvement.
“I am honored and excited for the opportunity to lead the incredible team at Memorial Hermann Greater Heights,” said O’Sullivan. “Greater Heights has a 50-plus-year legacy in Houston of delivering exceptional patient care and service, and I look forward to continuing the momentum the team there has successfully built in this tight-knit community.”
O’Sullivan is a fellow of the American College of Healthcare Executives and a board member of the Houston chapter of the American Heart Association. He earned a bachelor’s degree in public administration from the Whittaker School of Government at the Institute of Public Administration in Ireland and received a master’s degree in economics from the University of Dublin, Trinity College.
A 260-bed facility, Memorial Hermann Greater Heights Hospital, located adjacent to The Houston Heights, has provided award-winning care to families in the community for over 50 years. More than 600 affiliated doctors provide a wide range of medical specialties, including heart and vascular, cancer treatment, total joint replacement, rehabilitation and women’s care.
Celebrating the entrepreneurial spirit
Meet the alumni:
Alli Jarrett, Harold’s
Why did you apply to the program?
After two years of owning my own business I decided I needed to get out more and meet people to work on business development, thus I joined the National Association of Women Business Owners. I did not get in the program the first time and was disappointed, but the Outreach Director encouraged me to apply again. I share this because if there is anyone who really wants to do something to make a difference in their lives and at first they don’t succeed – try again. I applied again and my reasoning was three-fold:
- To get off of the island I was on and surround myself with people smarter than me, most of whom have similar issues that I have.
- Force myself to decrease some of the day-to-day things in my business and push my managers to make decisions.
- The opportunity to be a part of a giant network of people with whom I could learn from and do business with that would add personal and professional growth in my life.
What growth have you experienced since graduating?
Hurricane Harvey hit just after my graduation, so it put a wrench in a few things, but I did not let it stop my staff and me from working on our growth plan. While our revenue was down in Q4, all due to the hurricane, our overall year was up 8%.
We purchased a Food Trailer in October and began implementing our plans to grow our catering business and increase our slower times with business networking groups. In addition to this I formed another business, Low Tide, which is a seafood concept and will open later this summer 2018 in Finn Hall in downtown Houston.
How has that growth impacted you and your business?
Implementing the growth plan is an on-going process and will continue to be because if we are not growing in some way personally and professionally then I/we are not an impactful business. For example, the Food Trailer came with many new experiences and we are still learning to perfect our systems and operations.
However, while we are steadily working to grow our food trailer sales, because people “see” the trailer, we are booking private events either with the food trailer or at our full-service restaurant in our banquet department. The marketing impact of having an 18-foot trailer parked or being pulled down the highway is noticeable. The personal growth has allowed me to say “yes” to things I would have said “no” to the past 4 years and “no” to the things I should have already been saying “no” to the past 4 years.
How have you, as a leader, grown?
Since graduating from the program, I am a much better delegator. Rather than taking action on something I used to do I am more trusting of my staff and know that it is important for them to make mistakes and learn just like I have. I am humbled that The Leader newspaper, in my neighborhood of the Heights in Houston, Texas, recognized me as 2017 Leader of the Year.
A recent example was saying yes to attending the 10,000 Small Businesses Alumni Summit in Washington, DC, as the timing could not have been more challenging because the only chef I had ever had was departing and it was Valentine’s Day, a solid day for restaurants. I chose to go to DC and work on our business and learn from the incredible line-up of business owners and trust and have faith in my staff they would get the job done and they did.
How would you summarize your program experience?
The program gave, what I consider, a ‘practical executive MBA’ in 4 months and a lifetime of alumni relations. I never worked as hard as I did in college as I did in the 10,000 Small Businesses program and I am thankful that I had the opportunity and that I gave myself the away time from my business to help grow my business. Further, I purchased our food trailer and had the graphics done by fellow classmates in Cohort 19, so the program provided an immediate network of people I wanted to do business with and who wanted to help me.
What advice would you give to the other small business owners preparing for growth?
- If you really want to grow your business you can, but you have to make changes and often do things that are out of your comfort zone. By nature, I am a risk taker.
- I believe it is important for you to surround yourself with smart and positive questioners, and those whom care about you and push you to think about all angles.
- Don’t let the negative energy people take all of your air. No matter the business you are in people like doing business with people they like so whether you have a product or a service business providing services through hospitable ways is crucial.
- Growing has “pains” whether it is with staffing, marketing, or needing more money. As much preparation as you do, I have found being nimble and knowing you may have to make a new decision is an important obstacle that one must jump over or in to.
How are you supporting the local community?
One of the main reasons I started my own business was so that I could be a part of the community and serve the community not only with great food, beverages, service and southern hospitality through my restaurant, but also by being involved with community activities. My “why” is I want to make more money, so I can give more away. Immediately after Hurricane Harvey we fed first responders and helped those in shelters who needed food, clothing and supplies as well as conduct fundraising efforts for several of our staff members who lost everything.
I’m proud that our company hired a member from The Summerhouse, a place in the Heights for adults with intellectual disabilities, and that we were the first company to employ one of their members. Our Summerhouse member has worked with us for a year and a half. Providing this opportunity is huge in her life and her parents’ lives because she has a job, can earn money and be a part of our business family.
I’m active with the Greater Heights Chamber of Commerce, 19th Street Merchants Association, where we host many of our meetings to make improvements for the independently owned businesses on our street, I serve on the Vestry at St. Andrews Episcopal Church, Texas Golf Hall of Fame Board as well as The Spirit Golf Association board.
Further our restaurant is philanthropic helping non-profits such as Rebuilding Together Houston, Women of Wine Charities supporting the Houston Area Women’s Center, March of Dimes, Houston Rodeo, and Professionals & Culinary Arts supporting scholarships for culinary students, as well has helping neighborhood schools to name a few.
Tejas Office Products, one of the largest independently owned office product dealerships in Texas, is excited to announce that in the first quarter of 2018, they have acquired two independent office supply companies – Red Tag Business Products, LLC, a Houston based company and Office Edge, an Austin based company.
This is the third acquisition for the Houston based family run company since February 2016. With these acquisitions it allows further opportunities for all Tejas associates, while improving market competitiveness throughout the state for all of our customers. Tejas’ expansion now provides local representation in not only in Houston and the surrounding areas, but also Austin and Central Texas. Stephen M. Fraga, president of Tejas, said “We are extremely excited about both of these acquisitions. This allows us to continue to grow in Houston and expand our footprint into Central Texas with the acquisition of Office Edge.”